Refund policy
Returns Information
How do I Make A Return?
In order to return refundable products to McWhirter The Jeweller, you must return the item within 21 days of purchase in the same unworn condition as it was when received.
Please place the product in its original packaging/display box, unworn, and include any labels or tags that might have been attached to it. You should also use the original postage parcel or box, provided it is still fit for purpose, and ensure it is securely sealed.
You need to specify the full value of the products being returned to the Post Office. For the purpose of the return, you should not factor in any discount that was received when purchasing the item(s).
We recommend sending anything valued over £50 by Royal Mail Special Delivery to cover yourself for any loss.
Additionally, you need to ensure the insurance/compensation cover selected for the parcel either matches or exceeds the value of the products. You will be responsible for any additional insurance fees or costs that are incurred.
Goods must be returned to us in the same condition as they were sent.
Please note any returned items that have been worn or show signs of damage may incur a refurbishment charge. We will assess your item upon return and contact you if any charges will be made.
Please be aware that we are unable to refund any costs paid for re-sizing or work carried out on items that you have requested.
McWhirter The Jeweller Ltd.
64 Hill Street
Newry City
Co. Down
Northern Ireland
BT34 1BE
To start a return, you can contact us at info@mcwhirterthejeweller.com.
You can always contact us for any return question at info@mcwhirterthejeweller.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mcwhirterthejeweller.com.